# Return Policy

nika2u.com  ·  Effective date: April 24, 2026

## 1-Overview

We stand behind the quality of everything we offer. If something is not right with your order, we make the return process as simple and straightforward as possible. Please read this policy carefully to understand your options.

## 2-Return window

You may return eligible items within **7 days** of the delivery or purchase date. Returns requested outside this window will not be accepted unless the item is defective or there was an error on our part.

## 3-Return conditions

All returned items must meet the following conditions:

-   Item is unused, unwashed, and in original condition
-   Original packaging, tags, and accessories are included
-   Item is free from damage caused by the customer
-   Proof of purchase (order number or receipt) is provided

Condition guide

Accepted Unused, original packaging intact, tags attached

Review required Minor packaging damage, item otherwise unused

Not accepted Used, washed, altered, or damaged by customer

## 4-Non-returnable items

The following items cannot be returned:

-   Digital products, downloads, or software licenses once accessed
-   Perishable goods (food, consumables)
-   Intimate or hygiene products once opened
-   Gift cards and store credits
-   Customized or personalized items
-   Items marked as "final sale" at the time of purchase
-   Services that have already been fully rendered

## 5-How to return an item

1.  **Contact us**— Submit a return request to our support team with your order number and reason for return.
2.  **Receive approval**— We will review your request and send return instructions within 3 business days. Do not ship items back without approval.
3.  **Pack and ship**— Securely pack the item in its original packaging and ship it using a trackable shipping method.
4.  **Confirmation**— Once we receive and inspect the item, we will notify you of the outcome within 2–3 business days.

## 6-Return shipping costs

| Reason for return | Who pays shipping |
| --- | --- |
| Defective, damaged, or wrong item received | We cover it |
| Change of mind or no longer needed | Customer pays |
| Order error on our part | We cover it |

## 7-After your return is received

Once we receive and inspect your returned item, you will be notified by email. If approved, you will have the following options:

-   **Full refund** — Issued to your original payment method within 5–10 business days
-   **Exchange** — Replacement item shipped at no additional cost
-   **Store credit** — Added to your account for future use

If the return is not approved (item does not meet conditions), we will notify you and the item may be returned to you at your expense.

## 8-Damaged or wrong items

If you received a damaged, defective, or incorrect item, please contact us within **48 hours** of delivery. Include photos of the item and packaging so we can resolve the issue promptly at no cost to you.

***

## Contact us

To start a return or ask a question, please reach out:

Website: [web.nika2u.com](https://web.nika2u.com/)  
Email: [email protected]  
Hours: Monday – Friday, 9:00 AM – 6:00 PM (local time)

Last updated: April 24, 2026