You can find all our policies on the following pages: Refund Policy, Return Policy, and Cancellation Policy.
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (local time). We are closed on public holidays. Emails received outside business hours will be answered the next business day.
You can reach our support team by email at [email protected]. We aim to respond within 1–2 business days. For urgent matters, please mark your email as urgent in the subject line.
International shipping availability depends on the destination country. Eligible destinations and shipping fees will be displayed at checkout. Customers are responsible for any applicable customs duties or import taxes.
Standard delivery typically takes 3–7 business days. Express delivery is usually 1–3 business days. Delivery times may vary during peak periods or public holidays.
We offer standard and express delivery options. Available options and estimated delivery times will be shown at checkout based on your location.
To request account deletion, please contact our support team. Note that deleting your account will permanently remove your order history and saved data. This action cannot be undone.
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Log in to your account and go to Profile Settings. You can update your personal details, delivery addresses, and communication preferences from there.
Click Forgot Password on the login page and enter your registered email address. You will receive a password reset link shortly. Check your spam folder if you do not see it within a few minutes.
Click Sign Up on the top navigation bar, enter your name, email address, and a password. You will receive a verification email — click the link to activate your account.
Yes, if your order has not yet been processed or shipped. Contact us immediately with your order number. Once an order is dispatched, cancellation is no longer possible — please use the return process instead. See our Cancellation Policy.
Contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
Digital products once accessed, gift cards, personalized items, perishables, and items marked as final sale cannot be returned. For the full list, please see our Return Policy.
Once we receive and inspect your returned item, refunds are processed within 2–3 business days. The funds typically appear in your account within 5–10 business days depending on your bank or payment provider.
Contact our support team within 14 days of delivery with your order number and reason for return. Once approved, we will send you return instructions. Please do not ship items back without prior approval. See our full Return Policy for details.
First, check your tracking link for the latest update. If the tracking shows delivered but you have not received it, check with neighbors or your building reception. If the issue persists, contact us within 7 days of the expected delivery date and we will investigate.
Order changes may be possible if the order has not yet been processed. Please contact our support team as soon as possible with your order number. Once an order is packed or shipped, we are unable to make changes.
Once your order has been shipped, you will receive a tracking link via email. You can also log in to your account and visit the My Orders section to view your order status and tracking information at any time.
Browse our products, add items to your cart, and proceed to checkout. Enter your delivery address and payment details to complete your order. You will receive a confirmation email with your order number shortly after.
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