# Refund Policy

nika2u.com  ·  Effective date: April 24, 2026

## 1-Overview

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help. This policy outlines the conditions under which refunds, exchanges, or store credits are granted.

## 2-Refund eligibility

To be eligible for a refund, the following conditions must be met:

-   The request is submitted within **7 days** of the purchase or delivery date.
-   The item or service has not been fully used, downloaded, or consumed.
-   The item is in its original condition (for physical goods): unused, undamaged, and in original packaging.
-   Proof of purchase (order number or receipt) is provided.

## 3-Refund categories

Full refund Item not received, significant defect, or order error on our part.

Partial refund or credit Item received but partially used, or minor defect reported after use.

No refund Change of mind after use, expired request window, or items marked as non-refundable at purchase.

## 4-Non-refundable items

The following are not eligible for refunds unless they arrive defective or damaged:

-   Digital products or downloads once accessed or downloaded
-   Gift cards and promotional credits
-   Services that have been fully rendered
-   Items marked as "final sale" or "non-refundable" at the time of purchase

## 5-How to request a refund

To initiate a refund, please contact us with the following information:

-   Your full name and email address used at checkout
-   Order number or transaction ID
-   Reason for the refund request
-   Photos or evidence (if the item is damaged or incorrect)

We will review your request and respond within **3–5 business days**.

## 6-Refund processing

Once your refund is approved:

-   Refunds are issued to the original payment method used at checkout.
-   Processing typically takes **5–10 business days** depending on your bank or payment provider.
-   You will receive an email confirmation once the refund has been processed.

## 7-Exchanges

If you received a defective or wrong item, we are happy to offer a replacement or exchange at no additional cost. Please contact us within 14 days of delivery to arrange this.

## 8-Late or missing refunds

If you have not received your refund after the expected processing time, please:

-   Check your bank account or payment app again.
-   Contact your bank or card issuer — processing times can vary.
-   If you have done both and still have not received your refund, contact us directly.

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## Contact us

For refund requests or questions, please reach out to us:

Website: [web.nika2u.com](https://web.nika2u.com/)  
Email: [email protected]  
Hours: Monday – Friday, 9:00 AM – 6:00 PM (local time)

Last updated: April 24, 2026